What is Digital Self?
Digital self-service refers to intuitive, responsive web and mobile portals that empower users to manage their utilities—billing, usage, service requests—without contacting support. Info Solutions offers expertise in web design, responsive portal development, and cross-web content publishing to deliver seamless customer experiences.
Why Utilities Need It?
- Meet Customer Expectations: Today's utility users demand experiences as seamless as banking or shopping online—fast, secure, and available 24/7.
- Cut Operational Costs: Self-service interactions are far cheaper than human-led support, slashing costs from ~$7–13 per interaction.
- Boost Satisfaction and Trust: Portals offering real-time usage insights, outage alerts, and billing control lead to stronger customer relationships.
Key Benefits of Digital Self-Service
- Fewer support calls & back-office load: Online tools let customers update details, set up autopay, report outages—all without a call
- Improved Revenue Cycle & Cash Flow: Instant billing, payment setups, autopay—makes payments faster and more predictable
- Empowered Customers: Usage trends, comparisons, and energy-saving tips make portals educational and engaging
- Smoother Compliance & Reporting: Automated data capture helps utilities meet regulatory needs while minimizing errors
- Scalable, Mobile-enabled Platforms: Responsive design means users get secure, consistent access across devices
How Info Solutions Makes It Work?
Our Digital Self-Service offering includes:
- Web & Portal Development: Build intuitive, mobile-friendly platforms aligned with user needs
- Responsive Design: Ensure seamless functionality across devices—phone, tablet, desktop
- Secure Integrations: Connect with billing systems, outage management, and third-party APIs for real-time data
- Agile Delivery & QA: Rapid sprints with continuous feedback, rigorous testing, and scalable deployments
Real-World Use Cases
- Billing & Payments: Users view usage charts, setup autopay, and view statements online
- Outage Reporting & Alerts: Report an outage via portal/app and receive real-time updates
- Service Requests: Change account info, apply for services, or schedule maintenance independently
- Insights & Education: Compare usage to neighbors, get personalized energy-saving recommendations
Ready for the Next Step?
At Info Solutions, we help utilities and enterprises build self-service platforms that:
- Dramatically reduce manual support
- Enhance customer satisfaction and retention
- Increase operational efficiency and transparency
Discover how you can innovate service delivery while driving growth. Reach out to explore your digital self-service strategy.
Want to learn more?
Contact Info-Solutions to start your digital self-service revolution today.
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